"No human being is boring. If we feel bored, one of two things is happening - either the patient is avoiding what's really bothering him, and the words are a cover, or the patient is talking about an issue that we haven't resolved for our self, and boredom is our defense."
"It is my privilege and duty to care for people who come to see me ---- as patients. There is a respect involved with that term which is absent from the term consumer, and which is important in maintaining the dignity of the individual."
"Wir brauchen einen Wettbewerb um die besten Leistungen. Gleichzeitig müssen wir verhindern, dass es sich finanziell lohnt, mehr kranke Patienten zu haben."