"No human being is boring. If we feel bored, one of two things is happening - either the patient is avoiding what's really bothering him, and the words are a cover, or the patient is talking about an issue that we haven't resolved for our self, and boredom is our defense."
"It is my privilege and duty to care for people who come to see me ---- as patients. There is a respect involved with that term which is absent from the term consumer, and which is important in maintaining the dignity of the individual."
"Wenn ich eines morgens in der Zeitung nicht lesen will, dann sind es sachlich falsche Meldungen von Nachrichtenagenturen, über die ich mich am Vorabend schon im Netz geärgert habe."